Shipping Policy

At FoodKal, we are committed to providing a smooth and reliable shipping experience for all orders placed through our platform.

This Shipping Policy explains how orders are processed, shipped, and delivered to customers after being placed through the FoodKal application.

FoodKal operates as a multi-vendor platform connecting customers with registered restaurants, grocery stores, and other business partners. Orders are prepared and shipped by the respective vendors through available delivery services.

Order Processing

Once an order is successfully placed on FoodKal:

• The order request is sent to the selected vendor.

• The vendor reviews and confirms the order.

• Products are prepared, packed, and made ready for shipment.

• The order is handed over for delivery through an assigned delivery partner.

Order processing time may vary depending on vendor availability, product preparation requirements, order volume, and operational conditions.

Shipping Availability

Shipping availability depends on:

• Customer delivery location

• Vendor service availability

• Product availability

• Delivery partner availability

FoodKal currently provides services within selected operational areas. Shipping availability will be displayed based on the customer's location.

Shipping Time

Estimated shipping time may vary depending on:

• Vendor preparation time

• Distance between vendor location and customer address

• Traffic and weather conditions

• Delivery partner availability

• Other unexpected circumstances

The estimated shipping time shown in the application is only an approximate timeframe and may change due to operational factors.

Shipping Charges

Applicable shipping or delivery charges may vary depending on:

• Delivery distance

• Customer location

• Order value

• Vendor settings

• Promotional offers

Any applicable charges will be displayed before the customer confirms the order.

Order Tracking

Customers may receive order status updates through the FoodKal application.

Tracking information may include:

• Order confirmation

• Order preparation status

• Shipment status

• Delivery progress

• Order completion

Tracking availability may depend on technical availability and delivery partner updates.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information, including:

• Complete delivery address

• Contact number

• Delivery instructions

FoodKal is not responsible for delays, failed shipments, or additional charges caused by incorrect or incomplete information provided by customers.

Damaged or Missing Items

Customers should check their order upon receipt.

If customers receive damaged, missing, or incorrect items, they should contact FoodKal support within a reasonable period with relevant order details.

FoodKal may review the request and provide an appropriate resolution according to our Refund Policy.

Delayed Shipments

Although FoodKal and its partners make reasonable efforts to complete shipments on time, delays may occur due to:

• High order volume

• Vendor preparation delays

• Traffic conditions

• Weather conditions

• Technical issues

• Circumstances beyond our control

FoodKal will make reasonable efforts to communicate important updates regarding delayed shipments.

Cancellation and Refunds

Shipping cancellation and refund requests are handled according to FoodKal's Cancellation Policy and Refund Policy.

Eligibility for cancellation or refund depends on the order status, preparation stage, and applicable conditions.

Changes to This Shipping Policy

FoodKal reserves the right to update or modify this Shipping Policy at any time to reflect changes in our services or operational processes.

Any updates will be published through our platform with the revised effective date.

Thank you for choosing FoodKal.