Privacy Policy

Effective Date: July 19, 2026

FoodKal ("FoodKal", "we", "us", or "our") respects your privacy and is committed to protecting the personal information of our customers, vendors, delivery partners, and users.

This Privacy Policy explains how FoodKal collects, uses, shares, and protects information when you access or use our website, mobile applications, and related services.

FoodKal is a multi-vendor food and grocery delivery platform that connects customers with local restaurants, grocery stores, and business partners. Through our platform, customers can discover products, place orders, and receive deliveries from registered vendors with the support of our delivery partners.

This Privacy Policy applies to all FoodKal services, including our customer application, vendor application, delivery partner application, website, and related management systems.

By using FoodKal services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described below.

Information We Collect

When you use FoodKal services, we may collect information that you provide directly to us, information collected automatically through your device, and information received from our business partners.

To create and manage your account, we may collect personal information such as your name, mobile number, email address, profile details, and other information required to provide our services.

For customers, we may collect information related to your orders, delivery addresses, location details, preferences, reviews, ratings, and communication history with our support team. This information allows us to process your orders, provide delivery services, communicate updates, and improve your experience.

For vendors, we may collect business-related information including store details, contact information, product details, operational information, and payment-related information required for managing their business through the FoodKal platform.

For delivery partners, we may collect personal details, contact information, verification information, delivery activity details, and location information required to provide delivery services efficiently.

We may also automatically collect certain technical information when you use our services, including device information, operating system details, application version, IP address, network information, and usage data. This information helps us maintain security, improve application performance, and enhance our services.

Use of Location Information

FoodKal may request access to your location information to provide location-based services.

Location information helps us identify available services in your area, display nearby vendors, provide accurate delivery locations, assist delivery partners with navigation, and improve overall delivery efficiency.

You may control location permissions through your device settings. However, disabling location access may affect certain features of the application.

How We Use Your Information

FoodKal uses collected information to provide, maintain, and improve our services.

We use your information to create and manage accounts, process and complete orders, connect customers with vendors and delivery partners, provide customer support, send service notifications, process payments, improve platform functionality, prevent fraudulent activities, and maintain the security of our services.

We may also use information to understand user behavior, analyze service performance, and develop new features that improve the FoodKal experience.

Sharing of Information

FoodKal does not sell, rent, or trade your personal information to third parties.

To provide our services effectively, certain information may be shared with trusted parties involved in the delivery process.

When a customer places an order, necessary order details may be shared with the selected vendor to prepare and fulfill the order. Delivery partners may receive required information such as delivery location and order details to complete the delivery successfully.

We may also share information with trusted service providers who support our operations, including payment processing services, hosting providers, analytics providers, notification services, and technical service providers.

These third parties are permitted to use information only for providing services related to FoodKal operations.

We may disclose information when required by law, legal processes, government requests, or when necessary to protect the rights, safety, and security of FoodKal, our users, or the public.

Payment Information

FoodKal may provide different payment options depending on availability.

Payments made through online payment methods are processed securely through authorized payment service providers. FoodKal does not store complete card details or sensitive payment credentials on its servers.

Payment information is handled according to the privacy and security practices of the respective payment service providers.

Cookies and Similar Technologies

Our website and online services may use cookies and similar technologies to improve user experience, remember preferences, analyze website performance, and enhance security.

Cookies help us understand how users interact with our services and allow us to continuously improve the quality and reliability of our platform.

Data Security

FoodKal takes appropriate technical and organizational measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

Although we take reasonable steps to protect your information, no online platform can guarantee complete security. Users are responsible for maintaining the confidentiality of their account information and login credentials.

Data Retention and Account Deletion

FoodKal retains personal information only for as long as necessary to provide services, maintain transaction records, resolve disputes, comply with legal obligations, and improve platform security.

Users may request deletion of their account and associated personal information by contacting FoodKal through the details provided below.

Certain information may be retained where required for legal, financial, security, or operational purposes.

Changes to This Privacy Policy

FoodKal may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable legal requirements.

Any changes will be published through our website or applications with an updated effective date. Users are encouraged to review this Privacy Policy periodically.

Thank you for trusting FoodKal.